Complaints Procedure
COMPLAINTS POLICY
Associated Neighbour Training aims to work closely with employers and Apprentices to avoid any problems. However, things do sometimes go wrong and the following procedure is designed to resolve any difficulties as quickly as possible:
PROCEDURE:
APPRENTICES AND EMPLOYERS
1.
- Raise any grievance or concern about training with the assessor during a routine visit or by telephone or e mail.
- If the matter is not resolved satisfactorily within ten working days then you should refer to Andrew Greenslade on 01883 742032.
- The outcome of this meeting/conversation will be confirmed in writing within 5 working days.
All Apprentices are entitled to the support of a colleague, an Advisor or Union at any stage of the procedure.
2. ANT will advise all employers and Apprentices of this procedure at induction and record on the Induction Checklist and it is set out in writing in both the Employer and Learner Handbook.
3. The Appeals Procedure will be explained by the Assessor at the Second induction and is set out in writing in The Candidate Pack provided.
STAFF
All staff will be provided with a copy of this procedure.
1. In the event of any problems an appointment will be made with Andrew Greenslade to discuss and resolve the situation within 10 working days.
2. In the event of no solution being found then an independent opinion will be sought.
3. If the situation still remains unresolved, then self employed staff will need to decide whether or not they can continue in their role.